Mandatory Questions – International Five Star Standard

Are emergency evacuation guides displayed near the entrance to the rooms or suites?*S&L Yes Is there emergency lighting?*S&L Yes

Are the exits to the stairs marked and lit or is the hotel single-storey?*S&L Marked and lit stairsSingle storey hotel

Is there a smoke alarm?*S&L Yes Are there fire safety doors on each floor?*S&L Yes Are staff trained in first aid on duty 24 hours a day?*L Yes

Is there assistance or full access for wheelchairs from the street to the hotel entrance?*L Yes Is there assistance or full access for wheelchairs throughout the hotel?*L Yes Is the reception desk open 24 hours a day?*S&L Yes Does the hotel offer concierge services?*S&L Yes Does the hotel offer porterage on request?*S&L Yes Does the hotel offer storage for guest luggage?*S&L Yes Does the hotel offer foreign exchange or an ATM / cash machine for guests?*L Yes Does the hotel offer message taking services?*S&L Yes Does the hotel offer free internet access in public areas?*L Yes Does the hotel offer late check-out?*L Yes Does the hotel offer business services?*L Yes

Are 50% of the hotel’s rooms 20m2 or larger? (not including the bathroom)*L Yes Do the rooms have controllable air conditioning/heating?*S&L Yes Do the hotel rooms have multiple clothes drawers?*S&L Yes Do the rooms have a room safe?*S&L Yes Do the rooms have a laundry bag?*L Yes Do all rooms meet the following bed sizes:*S&L
Single bed minimum 190cm x 90cm
Double bed minimum 198cm x 152cm Yes Are there hygienic covers for all mattresses?*S&L Yes Are there at least two pillows per guest?*S&L Yes Are there hygienic covers for all pillows?*S&L Yes Does the hotel offer a turndown service and evening room check?*S&L Yes Does the room provide a wake up call service or an alarm clock in the rooms?*S&L Yes Is there a single bedside table for single rooms and two bedside tables for twins/doubles?*S&L Yes Is there a bedside phone?*S&L Yes Is there a desk suitable for writing or working at?*L Yes Does the hotel provide stationery including paper, envelopes, notepad and pen?*S&L Yes Are there power sockets for guests to use?*S&L Yes Does the hotel provide an in-room information folder?*S&L Yes Does the hotel provide an in-room service menu?*S&L Is there a hairdryer available?*S&L Yes Is there a sewing kit available?*S&L Yes Is there an armchair provided?*S&L Yes Does the hotel provide in-room complimentary drinks such as tea, coffee and water?*S&L Yes Is bottled water provided to guests free of charge?*S&L Yes Does the room have a small refrigerator or a minibar?*S&L Yes Does the hotel provide a 24-hour room service for food?*L Yes Does the hotel offer in-room internet access?*S&L Yes

Do all the bathrooms have a wash basin, vanity mirror and toilet?*S&L Yes Do the bathrooms have multiple towels per guest?*S&L Yes Do the bathrooms have a bath robe per guest?*S&L Yes Does the room have slippers for guests?*S&L Yes Do the bathrooms have a toothbrush tumbler, glass or holder?*S&L Yes Do the bathrooms have a shaving socket for electric razors?*S&L Yes Do the bathrooms have a waste bin?*S&L Yes Do the bathrooms include toiletries?*S&L Yes Do the bathrooms include a vanity set?*S&L Yes Do the bathrooms have spare toilet paper?*S&L Yes Does the hotel provide a laundry and ironing service?*S&L Yes Does the hotel provide or organise dry cleaning?*S&L Yes

Does the hotel have an à la carte restaurant? *L Yes

In order to achieve the Five Star Standard, the entrant must be able to answer yes to all of the questions relevant to the size of their hotel. If this is achieved, the Standard will be awarded automatically, and the Hotel will be eligible to enter the International Hotel Awards.

Personal contact and hotel details

Assessment